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Client Rights & Responsibilities

As a client of KCHC you have the right to: 

  • Be treated with respect, courtesy and dignity in a safe and secure environment
  • Have your privacy respected by all staff, volunteers, students and Board members.
  • Expect that your personal health information will be kept confidential
  • Know the name and professional designation of the people providing you service and be assured that they are properly qualified to provide you care
  • Understand and agree to the care that we offer
  • Access your own files in the presence of a health care provider
  • Correct factual errors in your file
  • Refuse treatment and be informed of the consequences
  • Consent to or deny the release of your personal health information
  • Know about all of the services we offer at KCHC
  • Have the right to make a complaint regarding your care at KCHC
  • Have the right to know when you are receiving services of a student and the right to refuse these services
  • To know when any of these rights may not apply to safety or legal reasons

As a client of KCHC you are responsible to:

  • Be respectful and considerate of the staff, volunteers and other clients of KCHC.
  • Arrive on time for appointments and programs.
  • Let us know 24 hours in advance if you need to cancel an appointment or can’t attend a program.
  • Let us know when your contact information has changed
  • Accept responsibility for the decision you make about your health care and follow through with your treatment plan.
  • Let us know if you do not understand any of the information given to you
  • Be aware that if you miss three appointments without notice you will be asked to seek care elsewhere.
  • Observe and respect KCHC policies.