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Accessibility

Accessibility Statement

At Kingston Community Health Centres (KCHC) we recognize the importance of ensuring that our services, facilities, and information are accessible to everyone, including individuals with disabilities. We will meet the needs of people with disabilities by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Our commitment to accessibility is embedded in our organizational culture, and we strive to provide an environment that is welcoming and accommodating. We are dedicated to continually improving our practices to ensure service excellence for all.

To fulfill our commitment, we will:

  1. Identify and Remove Barriers: Regularly assess our services, programs, and facilities to identify and address barriers that may hinder accessibility.
  2. Promote Awareness: Educate our employees, volunteers, clients, and the public on the importance of accessibility and inclusivity, fostering a culture of understanding and respect.
  3. Provide Training: Ensure that our employees and volunteers receive training on accessibility standards and best practices, empowering them to contribute to a more inclusive environment.
  4. Communicate Effectively: Deliver information in accessible formats and provide alternative communication methods to ensure that everyone can access the information they need.
  5. Seek feedback: Ensure that feedback mechanisms are in place to inform our ongoing efforts to maintain and enhance accessibility.

By embracing these principles, we aim to create an accessible and supportive environment where everyone, regardless of ability, can fully participate in the opportunities and services we offer. We invite our community members, employees, and partners to join us in this commitment as we work together to build a more inclusive and resilient community for all.

Feedback and/or questions can be communicated by way of KCHC’s feedback process.

If you require this information in an alternate format, please contact [email protected].  

Accessibility Plan

We comply with the Accessibility for Ontarians with Disabilities Act (AODA). You can find our multi-year accessibility plan via this button:

Accessibility Policy

Our Accessibility for Ontarians with Disabilities Client Service Standard Policy is available in PDF by clicking the button below.

Accessibility Award

KCHC was thrilled to receive the City of Kingston’s Celebrating Accessibility Award in 2019.

More information

For more information on the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), please visit Ontario.ca/AccessOn, or contact AODA Contact Centre (ServiceOntario) at:

Toll-free: 1-866-515-2025

TTY: 416-325-3408/Toll free: 1-800-268-7095

Fax: 416-325-3407

All KCHC information, including that on this page, can be offered in a different format. If you need it, please ask at the Weller front desk, by calling 613-542-2949, or by emailing [email protected]