The Integrated Care Hub (ICH) opened in July 2020 to meet the needs of underserved individuals in our community who may experience barriers to care, a service gap that was both highlighted and exacerbated by the COVID-19 pandemic. It provides 23/7 low-barrier and wrap-around services for individuals with immediate needs such as safety, food and rest and longer-term needs such as substance use and mental health. The ICH is operated by HARS with harm reduction and Consumption and Treatment Services (CTS) offered by KCHC. The ICH continues to work with other health and social service providers in the community to bring additional services on site. The site provides three main services:
- Consumption and Treatment Services
- Drop In Services
- Rest Zone
The goal of the integrated care model is create a safe and welcoming space where individuals can connect with local services. The ICH offers a person-centred approach to care, where services offered are specific to an individual’s need and desire for support. The ICH provides value-driven care based on the principles of harm reduction, trauma informed care, stabilization, wellness and cultural safety. Anyone over the age of 16 is welcome to attend the ICH and access its associated services.
Consumption and Treatment Services
In June 2018, KCHC began operating a supervised consumption site at the Barrack Street site of the Street Health Centre. In August 2020, the CTS relocated to be integrated with the ICH with a goal to further reduce barriers to access. KCHC is one of many organizations across Canada that have an exemption from Health Canada that allows the provision of health services in a compassionate and hygienic environment for people to ether inject, swallow or snort pre-obtained drugs under supervision. The services provided by supervised consumption sites are internationally recognized as an important and evidence-informed component of a comprehensive approach to working with individuals who use substances. Services are provided by a paramedic and staff with experience in harm reduction, including persons with lived experience
As a satellite site of Street Health Centre, the CTS can connect service users with a wide variety of programs and services including primary care, addiction medicine (including opioid agonist treatments such as Suboxone), detoxification services and many other community health and social services. The overdose crisis remains a public health emergency and the life-saving services offered by the CTS are an essential service for those in our community. Our staff provide a safe, supportive and nonjudgmental space where individuals can use substances and have access to treatment services. The site is open 11 a.m. – 7 p.m.
- Supervised consumption services including overdose response
- Naloxone kits and training
- Harm reduction education
- Harm reduction supplies, including safer injection kits (needle/syringe program), safer sex kits, biohazards disposal bins, safer inhalation equipment
- Disposal of used harm reduction supplies
- Referrals to community services, including but not limited to primary care, substance use treatment services, health and social services
- First aid and wound care via the on-site paramedic
Drop In Services
Operated by HARS, the drop in aims to meet the immediate needs of service users and connect them with required services in the community.
- Access to meals
- Needle/syringe program
- Naloxone kits and training
- Provision of referrals to local health and social services
- Linkages to community organizations when they are onsite (including, but not limited to Addiction and Mental Health Services and Home Base Housing)
Operated by HARS, the rest zone provides a safe and comfortable space for individuals to rest and sleep. This service is available 23 hours a day with on-site staff.
661 Montreal Street
Kingston, ON K7K 3J3
Phone: (613) 329-6417
Drop In & Rest Zone: Open 23 hours a day, 7 days a week
Consumption & Treatment Services: Open 11 a.m. – 7 p.m., 7 days a week