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COVID-19 Updates

March 31, 2020: Our focus is to maintain access to our services and ensure the health and wellbeing of our staff and clients. Here is a list of services currently available at each of our sites.

If you think you have COVID-19 or have been in close contact with someone who has it, please use this self-assessment tool to help determine if you need further care.

Important Information for Patients

Please review the “Instructions for Individuals” from Kingston’s Medical Officer of Health

A community based COVID-19 Assessment Centre is now open at the Memorial Centre. It is set up to assess returning travellers, as well as community residents, who are experiencing symptoms of COVID-19, including fever, cough, or difficulty breathing.

The COVID-19 Assessment Centre will operate 7 days a week between the hours of 10 a.m. to 8 p.m. Large signage will direct people to the main entrance, just off York Street.

For more information about the Coronavirus please visit KFLA Public Health’s site and Ontario’s Ministry of Health site.

Information on virtual visits

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using electronic communications for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors such as Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health-care facility, if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no electronic communications tools (such as audio, video, email, text) are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using such electronic communications tools. To help us keep your information safe and secure, you can:

• Understand that electronic communications (such as audio, video, email, text) you receive are not secure in the same way as a private appointment in an exam room.
• Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for going to an Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using electronic communications for virtual care, you can ask our office to attempt to arrange a potential alternative. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video, audio, email, or text communications (while following applicable privacy laws) to provide you with care.

Helpful information/resources

Here is some great information from one of our social workers, as we approach the Easter weekend. Tips for Easter 2020.