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Health Care Professionals Training and Mentorship Opportunities

A. Choices and Changes (4.5 hours): Motivating Healthy Behaviours Workshop

(Developed by the Institute for Healthcare Communication)

Health care professionals will:

  • Review patient engagement skills that develop rapport and promote adherence to the treatment plan.
  • Learn how to assess patient readiness to make changes and intervene appropriately.
  • Receive a certificate and Mainpro-M1 credits from the College of Family Physicians.

B. Brief Action Planning workshop (7.5 hours)

(Developed by the Centre for Collaboration, Motivation and Innovation; strongly recommend completing Choices and Changes prior registering for BAP)

Health care professionals will:

  • Learn an efficient model to facilitate patient goal-setting and action-planning that can be completed within 5-10 minutes.
  • Participate in at least one practice call with a skilled facilitator after the workshop in order to receive a certificate.

C. Empathy Effect workshop (4.5 hours): Countering Bias to Improve Health Outcomes

(Developed by the Institute for Healthcare Communication)

Health care professionals will:

  • Identify the elements of the IN GEAR model for empathy conveyance.
  • Identify two internal or external cues associated with interactions that invite judgment.
  • Name at least one counter cue to shift from a view of judgment to one of understanding.

D. Treating Patients with C.A.R.E. workshop (4.5 hours):

(Developed by the Institute for Healthcare Communication)

Health care professionals will be able to:

  • Describe what is meant by C.A.R.E.
  • Discuss our organization’s healthcare service standards and how they relate to C.A.R.E.
  • Describe ways to use C.A.R.E. on the job to deliver impressive healthcare service.
  • Connect, through a personal connection to the patient and family.
  • Appreciate the patient’s and family’s situation, assuring they feel heard and understood.
  • Respond in ways that are helpful to the patient and family.

Empower, inspiring patients’ confidence to contribute to their own health and health care.

Mentorship: Professional development workshops

Once initial training is complete, health care professionals have opportunities to participate in the further mentorship training, including:

  • Trauma-informed care;
  • Motivational interviewing;
  • Cultural competency;
  • Mental health first aid; and
  • Bridges Out of Poverty

Contact us for more information about registering for healthcare professionals training or if you would like us to organize a workshop for your staff.


Constantin Mugenga: 613.542.2949 x1180 
Email: [email protected]