Register: Use EventBrite link above to secure your place for this specialist workshop. Limited places available.
When: Self-paced course to be completed between January 20 to February 20, 2027
Who: Open to any healthcare practitioner, staff, or community lead in Southeast Ontario
Format: Online via Zoom video chat
Cost: No charge as part of the Self-Management Program
Build practical skills to communicate effectively and support compassionate, informed healthcare decision-making.
This self-paced online course includes three modules covering practical communication techniques such as ask-offer-ask, teach-back and the BRAIN worksheet. Learners will explore how to share information, support understanding and help patients make informed healthcare decisions.
Each module includes videos, interactive learning activities, practice exercises, a quiz and an assignment reviewed by an instructor. Assignments include real-life scenarios and skills demonstrations.
Start Date: January 20, 2027
This is a self-paced program. The course takes approximately 1.5-3 hours to complete and you have access for 4 weeks, to be completed by February 20, 2027.
Contents:
• 4 learning modules with activities
• 3 learning checks (small quizzes)
• 2 assignments
Course components
Module 1: Overview and Instructions
Module 2: Navigating Your Online Course
Module 3: Learning Module: Ask-Offer-Ask
- Introduction
- Giving information in the Spirit of Motivational Interviewing
- Activity
- What is ask-offer-ask?
- Demonstrations
- Exceptions
- Activity
- Summary
Module 4: Learning Check: Ask-Offer-Ask
Module 5: Learning Module: Teach-Back
- Introduction
- Defining Teach-Back
- Why Use Teach-Back?
- How to Use Teach-Back
- Demonstrations
- Step-By-Step Analysis of Teach-Back
- Additional Materials
- Summary
Module 6: Learning Check: Teach-Back
Module 7: Assignment: Teach-Back
Module 8: Activity: Informed Decision-Making
Module 9: Learning Module: Informed Decision-Making
- Introduction
- Defining Person- and Family-Centred Care
- Informed Decision-Making
- Step-By-Step Analysis of the BRAIN Worksheet for Informed Decision-Making
- Demonstration
- Reflection
- Tips
- Optional Reading
- Summary
Module 10: Learning Check: Informed Decision-Making
Module 11: Assignment: Informed Decision-Making
Module 12: What’s Next
Developed and facilitated through CCMI