Join us for a dynamic and practical half-day virtual workshop designed to strengthen your ability to communicate clearly and support patients more effectively. This training introduces key concepts from the Health Literacy Universal Precautions Toolkit and teaches essential skills such as using plain language, the teach-back method, ask-offer-ask, and navigating health literacy resources.
Why Health Literacy Matters:
A patient’s health literacy—the ability to read, understand, and use health information—is fundamental to informed decision-making and positive health outcomes. When we prioritize health literacy, we create a more collaborative and equitable care environment, empowering patients to take an active role in managing their health.
What You’ll Learn:
Presented by CCMI, this workshop emphasizes the importance of clear communication and patient empowerment. Participants will:
- Define health literacy and describe its components and impacts
- Identify factors that contribute to low health literacy
- Explain the rationale for applying universal precautions in health literacy
- Learn strategies to create a welcoming, inclusive care environment
- Understand and identify the key learner
- Apply plain language principles in both written and verbal communication
- Demonstrate how to use health materials effectively in practice
- Define and apply the teach-back method, and understand the supporting evidence
- Demonstrate the ask-offer-ask communication technique
- Explore how patient understanding influences medication adherence
This session is ideal for healthcare providers, administrative staff, and anyone who works directly with patients.
Don’t miss this opportunity to build your skills and create a more inclusive, patient-centered healthcare experience.